Terms of service
Terms of service
Effective date: October 6, 2026
These terms govern purchases and use of the Avenor Eyewear store operated by Gfl Digital LLC.
Business and correspondence address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States.
Website: https://avenoreyewear.com
Email: help@avenoreyewear.com
EIN: 98-1954980.
1. Seller and applicable policies
Gfl Digital LLC is the contracting seller. Shopify supplies the ecommerce platform. Fulfillment by a third-party supplier does not transfer our obligations as seller to that supplier.
The Shipping policy, Return and refund policy, and Privacy policy describe the corresponding aspects of the transaction. Mandatory law takes precedence over any inconsistent term. In the event of conflicting commercial information, information specifically provided and accepted for your order takes precedence to the extent permitted by law.
2. Eligibility and lawful use
You must have legal capacity to contract or act with the necessary authority of a parent, guardian, or other authorized person. Provide accurate order and contact information and use payment methods you are authorized to use.
You must not use the store for unlawful activity, introduce malicious code, attempt unauthorized access, interfere with other users, or submit fraudulent information. These restrictions do not prohibit lawful criticism, reviews, complaints, or exercise of consumer rights.
3. Products and descriptions
Products are offered subject to availability. The description, selected variant, and specifications displayed for the purchase identify the goods ordered. Display settings can affect how colors appear, but this does not excuse material misdescription or incorrect supply.
No additional commercial warranty is created unless expressly included in the offer accepted for the order. Statutory guarantees and mandatory remedies remain applicable.
Products are shipped directly from China by a third-party fulfillment supplier. The seller's United States address is not the shipment origin.
4. Prices and payment
Store prices are stated in United States dollars, USD. Product charges, shipping charges, and taxes collected by us are disclosed before payment as required by applicable law.
Your bank or payment provider may apply its own exchange rate or conversion charges. Customs duties, import taxes, and clearance charges not collected at checkout are addressed in the Shipping policy. Charges which the law requires the seller to collect or bear cannot be shifted to you by these terms.
Payment is subject to authorization by the payment provider. The payment provider's processing terms do not remove our obligations under the sales contract.
5. Ordering and contract formation
Placing an order submits your request to purchase the selected goods. An automated receipt acknowledges the request and payment status. Unless the checkout expressly states an earlier acceptance point, acceptance occurs when we confirm dispatch, subject to any applicable rule requiring earlier formation.
We may decline an order before acceptance for lawful reasons such as unavailable stock, failed payment authorization, verified fraud, or a material pricing error. If payment has been taken for an order we cannot fulfill, we notify you and refund the relevant payment.
After a contract has formed, cancellation, correction, or modification is subject to applicable law and cannot remove your existing rights. We do not substitute materially different products without your agreement.
6. Processing and delivery
Processing takes 4 to 7 business days after order and payment confirmation. Delivery takes 5 to 25 business days after shipment, in addition to processing. Business days are Monday through Friday, excluding relevant public holidays.
Items may be shipped in separate packages. Shipment means the parcel has been handed to the carrier, not merely that a label has been created.
If we cannot meet the stated dispatch period, we communicate the delay and apply any legally required opportunity to consent to the revised date or cancel for a refund.
The Shipping policy governs delivery issues. An order is not treated as properly delivered merely because an automated tracking entry exists where there is evidence the goods were not received.
7. Cancellations and refunds
Email help@avenoreyewear.com promptly to request cancellation before dispatch. We determine whether fulfillment can still be stopped and notify you. This practical limitation does not remove a statutory cancellation or withdrawal right.
Eligible delivered-item refund requests under the commercial policy must be made within 30 calendar days after delivery. No physical product return is required. Once approved, the item may be kept or responsibly disposed of.
Refunds are issued to the original payment method and are expected to appear within 10 business days after approval, subject to the payment provider's posting process and any earlier statutory deadline. The detailed conditions and jurisdiction-specific rights are stated in the Return and refund policy.
8. Mandatory consumer protections
Consumers retain all rights that cannot be excluded, including applicable withdrawal rights and remedies for faulty, unsafe, incorrectly supplied, or misdescribed goods. Our commercial exclusions and time limits do not replace those rights.
European Union and United Kingdom distance-selling withdrawal rights, applicable Brazilian withdrawal rights, and Australian consumer guarantees apply where legally required. Consumers elsewhere retain the mandatory protection available under the law applicable to their transaction.
No clause makes recovery exclusively dependent on the manufacturer or fulfillment supplier.
9. Website content and intellectual property
Store names, logos, text, images, and other content are owned by or used under permission of their respective rights holders. You may use the store and view its content for lawful personal shopping purposes. Other exploitation requires permission where intellectual property law requires it.
If you believe content infringes your rights, email help@avenoreyewear.com with information identifying the content and the basis of your claim.
10. Customer submissions
You retain ownership of content you submit. You authorize us to use information and evidence reasonably necessary to answer your inquiry, administer the order, or resolve the issue for which it was provided.
Submitting a refund photograph or support message does not authorize its publication in advertising. Any separate publication requires an appropriate legal basis and permission where required.
11. Third-party services and privacy
Payment services, carriers, and external websites may have their own terms and privacy notices. Their involvement does not excuse our own obligations or transfer the seller's responsibility for your purchase.
Personal information is handled as described in the Privacy policy. Acceptance of these terms is not consent to optional marketing or tracking.
12. Responsibility and liability
We remain responsible for performance of our obligations as seller. We are not responsible for loss caused solely by unauthorized customer activity or circumstances legally outside our responsibility, but only to the extent applicable law permits that limitation.
Nothing excludes or limits liability for fraud, intentional misconduct, gross negligence where exclusion is prohibited, death or personal injury caused by negligence where such exclusion is unlawful, or any other non-excludable liability or statutory remedy.
No provision imposes a compulsory arbitration requirement or waiver of your right to a lawful consumer remedy.
13. Governing law and jurisdiction
These terms are governed by the laws of Delaware, United States, without depriving a consumer of mandatory protections applicable in the country of habitual residence.
Subject to those protections and mandatory jurisdiction rules, disputes may be brought before the competent state or federal courts in Delaware. Where consumer law permits you to bring a claim in your local courts, that right remains available. This clause does not create an exclusive foreign forum where such a restriction is unlawful.
14. Changes and severability
The version applicable to an order is the version in effect when the contract is concluded, together with the specific information accepted for that order. Later changes do not retroactively reduce rights under an existing purchase.
If a term is unenforceable, it does not affect the remaining terms to the extent they can lawfully operate independently. Any invalid term is not replaced with a provision that unlawfully reduces consumer rights.
15. Contact
Avenor Eyewear is operated by Gfl Digital LLC.
Address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States.
Email: help@avenoreyewear.com.
Website: https://avenoreyewear.com.