Shipping policy
Shipping policy
Effective date: October 6, 2026
Seller: Gfl Digital LLC, operating as Avenor Eyewear.
Business and correspondence address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States.
Website: https://avenoreyewear.com
Support email: help@avenoreyewear.com
EIN: 98-1954980.
1. Shipment origin and service area
Products are shipped directly from China by a third-party supplier. The seller is Gfl Digital LLC in the United States. Our United States business address is not the shipment origin.
Avenor Eyewear serves international customers across all continents. Shipment to an individual destination remains subject to applicable legal restrictions and the delivery address accepted for the order.
2. Processing time
Order processing takes 4 to 7 business days after the order and payment are confirmed. Processing includes preparation of the goods before handover to the carrier.
Business days are Monday through Friday, excluding public holidays relevant to fulfillment or delivery.
If an order cannot be dispatched within the stated processing period, we notify you of the delay and revised expected dispatch date and provide any cancellation or refund option required by applicable law. A legally required agreement to an extended deadline will be obtained rather than assumed.
3. Delivery time
Delivery takes 5 to 25 business days after shipment. This period is in addition to processing time.
The combined stated processing and delivery range is 9 to 32 business days from order and payment confirmation. The delivery period begins when the parcel is handed to the carrier, not when a shipping label is created.
Customs inspection, public holidays, carrier disruption, and other events may affect delivery. A delay does not automatically extend the maximum stated period or remove your cancellation, refund, or other statutory rights. Any revised period requiring your agreement is subject to that agreement.
4. Separate packages
Items in the same order may be shipped in separate packages and may arrive on different dates. Each package may have a different tracking reference. Delivery of one package does not establish delivery of the remaining items.
5. Shipping charges and tracking
Shipping charges applicable to the order are disclosed at checkout before payment. We do not promise free shipping unless it is expressly included in the offer applicable to the order.
When tracking is available, the shipment information is sent using the order contact details. A tracking reference can exist before the carrier records its first movement. For help identifying or tracing a parcel, email help@avenoreyewear.com with your order details.
6. Customs duties and import charges
Because goods are shipped from China, your destination country may impose customs duties, import taxes, clearance charges, or other lawful import fees.
Customers are responsible for these amounts when payable by the recipient, except where they were already collected at checkout or applicable law requires the seller to collect or bear them. We do not transfer legally non-transferable tax or compliance duties to the customer.
A charge collected at checkout should not be paid twice. If you receive a conflicting demand, contact help@avenoreyewear.com with the relevant documents.
Customs authorities and carriers determine local clearance procedures and charges. Any assistance requested from you must be lawful and reasonably necessary for clearance.
7. Address information and delivery issues
Provide a complete and accurate delivery address and contact information. If you notice an error, email help@avenoreyewear.com promptly. Changes may not be technically possible after dispatch.
If a carrier reports an unsuccessful delivery, an incorrect address, a customs issue, or a missing parcel, contact us so the facts and available remedy can be assessed. We do not automatically deny a refund solely because a shipment was refused or a tracking status was entered; responsibility and any mandatory rights are assessed under applicable law.
8. Late, missing, damaged, or incorrect orders
If an item has not arrived after 25 business days following shipment, email help@avenoreyewear.com. We investigate with the supplier or carrier and arrange the refund or other remedy due under the Return and refund policy and applicable law.
For goods delivered damaged or incorrect, contact us within 30 calendar days after delivery for the commercial refund policy. Longer or different statutory periods remain available where applicable.
A delivery scan does not conclusively establish receipt if you dispute delivery. Where applicable law leaves the risk with the seller until you or your nominated recipient receives the goods, that rule applies. We remain your contact for resolution rather than requiring you to resolve the dispute exclusively with the supplier.
9. Relationship to refund rights
Our process does not require a physical product return. When a refund is approved, you may keep or responsibly dispose of the item. Approved refunds are issued to the original payment method and are expected to appear within 10 business days after approval, subject to the payment provider's posting process and any earlier statutory deadline.
The Return and refund policy provides the detailed conditions, exclusions, and statutory withdrawal rights. Nothing in this Shipping policy restricts those rights.
10. Contact
Avenor Eyewear is operated by Gfl Digital LLC.
Address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States.
Email: help@avenoreyewear.com.
Website: https://avenoreyewear.com.