Do you ship internationally?
We serve customers worldwide. Available shipping options and charges are displayed at checkout before payment. Read our Shipping policy for full details.
How long does delivery take?
Processing takes 4–7 business days. Delivery takes 5–25 business days after shipment, in addition to processing. Tracking updates are provided when available.
How can I track my order?
Use the tracking number in your shipping email on our Track your order page. Your order number and tracking number are different. Contact us if you need help finding your tracking details.
What is your refund policy?
Submit eligible delivered-item refund requests within 30 calendar days after delivery. No physical return is required. Once a refund is approved, you may keep or responsibly dispose of the item. Our Refund policy contains the conditions and preserves your mandatory consumer rights.
How do I choose my eyewear?
Check the shape, color, lens type and available measurements on the product page before ordering. Lens features vary by model; rely on the specifications of the item you select. Our Eyewear guide can help you compare styles.
How can I contact AVENOR?
Email help@avenoreyewear.com or use our contact form. Include your order number and checkout email for order-related questions.
Where are orders shipped from?
Orders are fulfilled by a third-party supplier and shipped directly from China. Gfl Digital LLC remains your seller and your contact for order support.
Can I change or cancel my order?
Email us promptly after ordering. We will check whether fulfillment can still be stopped or changed. Mandatory cancellation and withdrawal rights remain unaffected.
Are all lenses the same?
No. Lens type and features depend on the model and variant. Please read the product specifications. Do not assume that every frame has prescription, polarization, UV protection or other features unless stated for that product.
What if my order is damaged or incorrect?
Contact help@avenoreyewear.com with your order details and a clear description of the issue. Photos may help us assess it. Our refund policy and applicable consumer rights govern the available remedy.