Política de reembolso

Return and refund policy

Effective date: October 6, 2026

Seller: Gfl Digital LLC, operating as Avenor Eyewear.
Business and correspondence address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States.
Website: https://avenoreyewear.com
Support email: help@avenoreyewear.com
EIN: 98-1954980.

1. Scope and mandatory consumer rights

This policy applies to purchases from Avenor Eyewear. Gfl Digital LLC is the seller and remains responsible for handling refund requests, although products are fulfilled by a third-party supplier and shipped directly from China.

The 30-day policy below is a commercial refund policy. It does not shorten statutory withdrawal periods, remove remedies for defective or misdescribed goods, or limit other rights that cannot lawfully be excluded in your country.

2. Requesting a refund

For a delivered product, email help@avenoreyewear.com within 30 calendar days after delivery. Include your order number or other proof of purchase, the affected item, and the reason for your request.

We approve eligible requests involving a damaged product, an incorrect item, non-delivery after the maximum delivery period, or dissatisfaction reported within the 30-day period with a photograph of the product.

For damage or an incorrect item, provide reasonably available photographs showing the issue. For dissatisfaction under the commercial policy, provide a photograph of the product. If providing a photograph is not reasonably possible, contact us to discuss other evidence.

A photograph or explanation is not a condition for exercising a statutory right of withdrawal that does not require a reason. Evidence requirements will not be used to restrict mandatory consumer rights.

We review the information provided and communicate our decision by email. Where a refund is legally due, it does not depend on discretionary approval.

3. Non-delivery and missing items

Order processing takes 4 to 7 business days. Delivery takes 5 to 25 business days after shipment. If an item has not arrived after 25 business days following shipment, email help@avenoreyewear.com so we can investigate and arrange the refund due under this policy or applicable law.

The 30-day period measured from delivery does not apply to an item that has never been delivered. A delivery scan is not conclusive proof that the item was received by you or by an authorized recipient.

Items may arrive in separate packages. A missing package will be assessed separately from items already received.

4. No physical return required

Avenor Eyewear does not require or accept physical product returns. Do not send the product back.

Once your refund is approved, you may keep the item or dispose of it responsibly. Sending the item back is not a condition for receiving the refund.

For a statutory withdrawal, we waive the obligation to send the goods back and do not withhold reimbursement pending receipt of the goods.

5. Refund method and timing

Approved refunds are issued to the original payment method. Allow up to 10 business days after approval for the credit to appear on your account or card statement. Actual posting depends on the payment provider and issuing bank.

Where applicable law requires an earlier refund, that earlier deadline takes precedence. For statutory withdrawals in the European Union and United Kingdom, we initiate reimbursement without undue delay and no later than 14 calendar days after receiving the withdrawal notice, without waiting for a physical return.

If the credit has not appeared after 10 business days, contact your payment provider and email help@avenoreyewear.com for assistance.

The merchant descriptor associated with this store is "avenoreyewar". Your bank may add a payment-provider prefix or format the descriptor differently.

A refund covers the amount paid for the affected item. Delivery charges and other payments are also reimbursed where required by applicable law, including the standard outbound delivery charge when a qualifying statutory withdrawal cancels the entire order. Any additional amount paid for a delivery option more expensive than the least expensive standard option need not be reimbursed where the law permits that distinction.

6. Exclusions from the commercial refund policy

The following categories are excluded from voluntary change-of-mind refunds: personalized products, gift cards, and sealed personal-hygiene products whose hygiene seal has been broken.

These exclusions do not remove remedies for faulty, damaged, incorrectly supplied, or misdescribed goods. They apply only where the relevant category is sold and where the exclusion is lawful.

For statutory withdrawal, only the specific exceptions allowed by applicable law apply. An exclusion of gift cards under our commercial policy does not by itself remove a statutory cancellation right. Standard eyewear is not treated as a personal-hygiene product merely because it has been opened or tried on.

7. European Union withdrawal rights

Consumers in the European Union, including Germany, Austria, and Spain, generally have 14 calendar days to withdraw from an eligible distance-sales contract without giving a reason. For goods, the period starts when you or a person nominated by you, other than the carrier, receives the goods. For several goods ordered together and delivered separately, it starts upon receipt of the last goods.

Exercise withdrawal by communicating a clear decision to cancel. You may email help@avenoreyewear.com or send a written declaration to Gfl Digital LLC at 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States. This address receives declarations, not products.

Sending the declaration before the applicable deadline is sufficient. You may use the model form below, but its use is optional. No photograph or reason is required.

We reimburse the payments due for a valid withdrawal using the original payment method, without undue delay and within the statutory deadline described above. You are not required to send the goods back.

Any statutory extension of the withdrawal period or other protection arising from insufficient information remains applicable. Where national law requires an online withdrawal function, that requirement is additional to this written policy and is not satisfied by publication of this policy alone.

8. Widerrufsbelehrung: withdrawal notice for German consumers

You may withdraw from an eligible contract within 14 calendar days without stating a reason. The starting point, method of giving notice, and reimbursement rules are stated in Section 7.

Address the withdrawal declaration to Gfl Digital LLC, operating as Avenor Eyewear, 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States, or email help@avenoreyewear.com.

We expressly dispense with sending the goods back. After the refund is approved or your statutory withdrawal is confirmed, you may keep or responsibly dispose of the goods.

Muster-Widerrufsformular: model withdrawal form

To: Gfl Digital LLC, Avenor Eyewear
1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States
Email: help@avenoreyewear.com

I am notifying Gfl Digital LLC that I withdraw from the sales contract for the goods identified in this declaration.

Goods and order number:
Order date:
Delivery date:
Consumer's name:
Consumer's address:
Date of declaration:
Consumer's signature, only when submitting on paper:

The consumer completes these fields when using the optional form. No physical product return is required.

9. United Kingdom consumers

Eligible distance purchases are subject to the statutory 14-day cancellation right under applicable United Kingdom consumer law. Notice can be given without a reason by the methods described above. We waive physical return and apply the statutory reimbursement deadline and standard delivery reimbursement rules.

The commercial exclusions and 30-day period do not limit remedies under the Consumer Rights Act 2015 or other mandatory United Kingdom protections.

10. Brazil and other markets

Where Brazilian consumer law applies, the statutory right to withdraw from a qualifying distance purchase within seven days of signing the contract or receiving the product remains available. Reimbursement due for that withdrawal is initiated immediately as required by law, using the original payment method, without requiring a physical return.

For consumers in Australia and other countries, non-excludable consumer guarantees and statutory remedies remain in force. The commercial time limit does not extinguish rights that continue for a longer period under applicable law.

11. Contact

Avenor Eyewear is operated by Gfl Digital LLC.
Address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States.
Email: help@avenoreyewear.com.
Website: https://avenoreyewear.com.